Service

Installation

Specialist Engineers

At Dortek, quality and precision mean a lot to us, that’s why we have our own team of expert engineers to install and service each set of doors. Our team of highly skilled and professional engineers have undergone rigorous training and have many years combined experience in installing specialist doors.

Whether you need to have your doors installed during a shutdown period or outside normal working hours, we have the dedicated team to achieve this.

Our In-House Installation Team

  • CSCS accredited engineers
  • Trained to ADSA requirements and qualified to BS7036
  • Over 50 years experience in installing specialist doors
  • SAFE contractor and CHAS accredite

Maintenance Programmes

Assurance for your Doors

In order to maintain the high level of operational efficiency and safety provided by our doors they will need regular servicing throughout their life. Our maintenance plans are designed to keep your doors working as cost effectively as possible.

Each service is planned in advance and at the convenience of our customers. If required we can carry out servicing outside of business hours to minimise disruption to your business.

Our qualified engineers will carry out a multi-point checklist for each service and issue you with a full maintenance report for your legal requirements. The report will also identify any work needed to prevent mechanical failure and minimise the need for costly downtime in the future.

Key Benefits

  • Avoid inconvenient and costly emergency call outs
  • Ensure continuous operation
  • Minimise interruption to your business
  • Efficient, safe and reliable access
  • Compliance with health and safety regulations
  • Extend the life of your doors.

Dortek Maintenance Packages

Our range of service plans aim to provide you with the level of care you need, whether your main concern is compliance, operational evaluation or maximising performance. We can also offer customisable service plans to meet all requirements and budgets.

Standard Care Premium Care Ultimate Care
2 service visits per annum yes
4 service visits per annum yes
A maximum of 12 visits per annum yes
Fully trained technical engineers yes yes yes
Scheduled planned visit yes yes yes
Planned maintenance check list yes yes yes
Door safety checks / adjustments yes yes yes
Clean / lubricate yes yes yes
Detailed service record yes yes yes
Replacement part included* yes yes
0 % discount on replacement parts yes yes yes

Repair and Modernisation

Repair

Although Dortek doors are strong and durable, damage can occur in harsh environments. Our service team can carry out repairs to damaged doors during regular service calls or when needed in the case of an emergency.

We provide high quality repair services for all brands of specialist doors and door accessories. Our expert door technicians can repair your doors with precision and speed in order to minimise any downtime in your facility.

Our door engineers can repair all types of doors, even non Dortek brands

  • Hygienic GRP doors
  • Automatic doors
  • Traffic doors
  • Industrial doors
  • Cold store doors
  • Door accessories

Gel Coat Repair

The Gel coat is the outermost layer over a fibreglass door. It is used to provide a durable and high-quality finish on the surface of the door. Fibre Reinforced Plastic (FRP) doors are tough, but like other products they can be damaged. We provide specialist gel coat repairs for any scratches, chips, cracks and worn areas of gel coat.

Modernisation

Even with regular maintenance and repair, after years of constant use, your door will eventually reach the end of its lifecycle.

If your door is unreliable and outdated, modernisation can be the quickest and most cost effective way to improve its safety and efficiency.

By replacing only the components that need to be replaced, you benefit from upgraded door performance with minimum downtime.

We provide advice and modernisations solutions which cover small upgrades through to full replacements.

Life Cycle Management

Your Trusted Partner for Complete Access Solutions

At Dortek we provide a complete range of services for the full life cycle management of your doors.

We engineer your doors, we procure other doors, we manage the construction of the opening, and we provide all the services around your doors.

By combining our range of maintenance plans and modernisation services we can maximise the performance of your doors and achieve a long and trouble free lifespan.

Our full life cycle management is designed to deliver optimum support for our customers whilst also ensuring a smooth transition to a new solution at the end of service life.

Testimonials

We have worked with Dortek for over 10 years on a number of projects in the pharmaceutical and high-end food industries where we chose to use their extensive range of doors in these very unforgiving and tightly regulated environments. Their project staff bring a lot of expertise to the table which is invaluable in these specialist sectors.  Every project is completed to the highest standard and in a very professional and timely manner. Dortek are also extremely pro-active and work with us to find and provide the best solution available for each client. We believe Dortek doors are the best doors on the market, they are excellent quality and offer superb value for money over their long-term life.

Michael McDonnell, Construction Director, TSL Projects

While working on Healthcare projects in Asia, we realised the importance of specifying these high-quality doors across sterile areas such as operating theatres, research laboratories and radiographic rooms. Dortek has a strong understanding of its clients’ needs and aspirations. They have a huge amount of experience and a sincere commitment to achieving excellence across the industries they work across.

Devendra Bagga – Healthcare Leader, Broadway Malyan

It has been my sincere pleasure working with Dortek. Following a series of UK site visits I knew these were the durable, versatile, and quality of doors that would complement the state-of-the art, world class facility. Dortek offered great flexibility, excellent suggestions, and superb installation. The Dortek staff and worldwide representatives are courteous, proactive, available, and quite knowledgeable.

Project Director – Europe

I was impressed with the knowledge and flexibility of the Dortek projects team who worked with the user to identify the best specification, including optimal ironmongery in every case. We made our decisions based on the experienced Dortek team and evaluating their quality doors in place.

Patrick Sharp – Principal, Clerestory Life Sciences Consulting

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